Refund policy

FEEDBACK

Something not right? Email us at winestore@theheritageperth.com.au

DAMAGED GOODS WITH AUSTRALIA POST SHIPPING

If your order has been sent with Australia Post Shipping and arrives damaged, you must take the package, with all of the broken items and all of the included packaging, to your local Australia Post Office for assessment and to make a claim for compensation.

We cannot make this claim on your behalf.

All orders sent with Australia Post are sent with full insurance cover.

RETURNS & REFUNDS

If there's something you're not happy with, please email us within 24 hours of receipt of order at winestore@theheritageperth.com.au. If there is something wrong with your item, please attach a photo so we can better understand what went wrong.

Unfortunately we can't offer a refund for any items if you simply change your mind.

If you need to dispute a payment, discuss your refund options or any imposed return limitations please email us at winestore@theheritageperth.com.au 

 

FEEDBACK & COMPLAINTS

Let us know how we can do better, we love feedback. Email us at winestore@theheritageperth.com.au